Uploading Your Government-Issued ID for Verification

Frame Payments requires users to verify their identity by uploading a government-issued photo ID through the Frame Dashboard. This process ensures compliance with our banking partners and helps protect your account from unauthorized access.

What You’ll Need

• A valid, US government-issued photo ID (driver’s license, or passport)

• The ID must not be expired, redacted, altered, or damaged

• All edges must be visible

• The image must be in color and saved as .jpg or .png format

Taking the Photo

For the best results:

• Use your mobile phone’s camera (it typically provides higher quality than a webcam)

• Capture a clear, well-lit image with no glare or shadows

• Hold the camera steady and allow it to focus before capturing

• Avoid blocking any part of your ID or face

• Remove sunglasses, masks, or hats

• Use soft, ambient lighting—avoid direct sunlight or harsh overhead lights

A high-quality photo greatly increases your chance of being successfully verified on the first attempt.

Troubleshooting

If the verification link isn’t working

• Restart your browser

• Clear your browser cache

• Try a different browser

If you don't have or can't use your webcam

• Click "Continue on another device"

  • Scan the QR code using your phones camera

  • Receive an email to complete verification on another device

If your photo was rejected

• Ensure you’re lit from the front, not the back

• Confirm no fingers or reflections cover any part of your ID

• Place your ID on a flat surface in a well-lit room

Note: Frame and its banking partners treat all verification documents as confidential and securely encrypted. Your information is used solely for compliance and identity verification purposes.